3ctel for MsSql
Empower your 3ctel system with cloud communications capabilities and create a more collaborative MSSQL
- 3CTEL can log call data, such as call duration, caller ID, and call type, into a Microsoft SQL Server database. This data can be used for reporting, analytics, and billing purposes.
- By connecting to a Microsoft SQL Server database, 3CTEL can automatically log call data into the CRM, giving businesses a more complete view of their customer interactions.
- By leveraging the power of Microsoft SQL Server, 3CTEL can generate real-time reports on call volumes, call queues, and agent performance. This data can be used to optimize operations and improve customer service.
- With 3CTEL and Microsoft SQL Server, businesses can create customizable dashboards that display real-time call data in a visual format. These dashboards can be tailored to meet specific business needs, such as tracking sales performance or monitoring customer satisfaction.
- Microsoft SQL Server is a secure and reliable database platform that offers features such as data encryption and backup and recovery options. By storing call data in a Microsoft SQL Server database, businesses can ensure that their data is safe and accessible at all times.
Enhanced reporting and analytics:
By logging call data into a Microsoft SQL Server database, 3CTEL provides with a wealth of data that can be used for reporting and analytics.
With 3CTEL and Microsoft SQL Server, you can create custom dashboards that display real-time call data in a visual format.
Save time and reduce the risk of errors by automating the logging of call data into a Microsoft SQL Server database.
Secure data storage:
Microsoft SQL Server is a secure and reliable database platform that offers features such as data encryption and backup and recovery options. By storing call data in a Microsoft SQL Server database, you can ensure that your data is safe and accessible at all times.
- A Microsoft SQL Server database must be set up and configured. The database version must be compatible with the version of 3CTEL being used.
- 3CTEL must be granted access to the Microsoft SQL Server database. This can be done by configuring the appropriate database permissions and firewall rules.
- A connection string must be created that specifies the database server name, port, database name, and login credentials.
Inbound / outbound calls from / to external numbers trigger a contact lookup in your database, and contact details are added to 3CTEL Contacts. This way, the contact name is automatically shown on your phone’s display when dealing with a call.
When using the 3CTEL Web Client or Desktop App, the customer record is brought up to you automatically when you receive an inbound call.
Calls are logged in the database.
Chats are logged in the database.
Create a new contact
Automatically when a call is made or received from / to an unknown number.
Click to Call
Providing that your system is a web application, launch calls straight from your system via 3CTEL, using the 3CTEL Click2Call Browser extensions for Google Chrome and Microsoft Edge.
Work with your teams, wherever they are
- Integrate 3ctel phone capabilities into your favorite business apps like Google, Microsoft, and Salesforce.
- Create integrated apps that work for your business’s unique needs with our open APIs, SDKs, widgets, and more.
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