Calling and Mobility
Our VoIP calling service offers advanced calling and mobility features that are designed to enhance your communication experience. With VoIP, you can make and receive high-quality voice calls over the internet from anywhere in the world.
By having a local number, you can establish a local presence in multiple locations without the need for a physical office. This allows you to easily expand your business, reach a wider audience, and improve customer engagement.
Toll-free and vanity numbers
Toll-free and vanity numbers offer several benefits. By having a toll-free or vanity number, you can establish a professional and memorable presence for your business, improve customer engagement, and enhance your brand recognition.
By using extensions, you can easily direct calls to the right department or individual without the need of getting a separate number for each user.
Presence and head-up display
You can see the real-time availability status of your colleagues, indicating whether they are on a call, in a meeting, or away from their desk.
Enables you to transfer a call to another person or department within your organization. Call delegation can be useful in situations where a user is unavailable to take a call or needs to transfer a call to someone with more expertise.
Valuable feature for individuals who work remotely, travel frequently, or need to transfer calls to a different location.
This feature is particularly useful for individuals who need to move from one location to another while on a call or switch between different devices during a call.
Intercom enables quick and efficient communication within an organization. With intercom, users can easily connect with each other via voice or messaging without the need for a phone call or email.
Answering rules are a powerful feature in VoIP services that allow users to customize how incoming calls are handled. With answering rules, users can configure their phone system to automatically forward calls to specific extensions or voicemail boxes, based on certain criteria.
Internet/virtual fax enables users to send and receive faxes digitally, without the need for traditional fax machines or phone lines.
This allows users to receive voicemail messages in their email inbox as audio attachments. With voicemail-to-email, users can access and manage their voicemail messages from anywhere with an internet connection.
This enables users to view and manage their voicemail messages as a list on their computer or mobile device, rather than having to listen to each message sequentially.
Our service is equipped with powerful administration features that provide businesses with greater control and insight into their communications. With user management, call monitoring, and call recording capabilities, you can manage your communication effectively. These features are designed to improve the overall efficiency of your business communications.
The ability to greet your customers and colleagues with a personalized message creates a professional image for your business. With our service, you can customize your greeting messages for different situations.
Multi-level IVR is a feature that allows businesses to create a custom menu system for callers to navigate. You can set up a multi-level IVR system that enables callers to self-direct their call to the appropriate department, enhancing their experience and improving overall efficiency.
Music on hold
This feature allows businesses to play music or pre-recorded messages for callers who are on hold. You can customize the music or messages to reflect your brand and create a more engaging experience for your customers.
Number porting allows businesses to transfer their existing phone number from one provider to another, including to a VoIP service. You can seamlessly transfer your existing number, eliminating the need to update business cards or inform customers of a new phone number.
Enables businesses to manage multiple locations from a single platform. You can manage all of your phone systems, regardless of location, through one centralized portal, improving overall efficiency and streamlining operations.
With call monitoring, you can monitor and evaluate phone calls, providing valuable insights into call quality, employee performance, and customer satisfaction. It is an effective tool for improving customer experience and ensuring that your team is providing the best service possible.
With call logs, you can effectively manage your call history, identify areas for improvement, and gain valuable insights into your call volume and customer behaviour. It is an effective tool for enhancing call management and improving overall efficiency.
Automatic call recording
Automatic call recording is a feature of VoIP services that enables businesses to automatically record their phone conversations without the need for manual intervention. With our VoIP calling service, you can easily enable automatic call recording and access recordings through a user-friendly portal, improving quality assurance and compliance.
Audit trail provides a detailed record of all user activity on the platform, including call history, user logins, and system changes.
This allows employees to share desk spaces and use the same phone system without needing to reconfigure their settings. You can easily enable hot desking and improve flexibility and efficiency in the workplace.
Caller ID allows users to identify incoming calls and determine who is calling before answering the phone. Our VoIP calling service provides reliable and accurate caller identification.
Enjoy high-quality video calling feature that allows you to communicate face-to-face with your colleagues or clients, no matter where you are in the world. With just a few clicks, you can start a video call and connect with your team in a more engaging and collaborative way.
Comes equipped with an innovative video conferencing feature that allows you to host virtual meetings with multiple participants from different locations.
Feature that allows you to connect with multiple participants on a single call, from anywhere in the world.
Easy to share information, ensure that important discussions are recorded, and allows teams to reference past meetings.
Features that allow you to send instant text messages, group messages and file sharing, making it easier to communicate and stay connected with your team, clients, and friends.
With the increasing trend of remote work, team collaboration has become an essential aspect of any communication platform. This features can greatly enhance productivity and streamline communication among team members.
Business SMS and MMS
Allows two-way communication between customers and employees. Business SMS and MMS can greatly enhance communication for businesses.
Reduce the need for customers to wait on hold or navigate through automated phone system leading to faster issue resolution and improved customer experience.
With message templates, you can streamline your messaging process and improve communication with customers and clients.
With the increasing risks of cyber-attacks and data breaches, it is essential to have a secure communication platform for business needs.
Roles and permissions
This feature allows to control user access to features and functions. You can ensure that your communication platform is used appropriately, and only authorized personnel have access to sensitive data.
Secure VOIP services
A must-have feature for businesses that value confidentiality and security. With the increasing number of cyber threats, it is essential to have a secure communication platform.
A convenient and time-saving feature that allows users to access multiple applications with a single set of login credentials.
Features to help your business monitor and improve communication performance.
We offer live reporting as a powerful analytics feature to help you monitor your communication performance in real-time. With live reports, you can keep track of key metrics and make data-driven decisions to improve your communication effectiveness.
With performance reports, you can gain valuable insights and take action to optimize your communication processes for maximum impact.
A powerful tool that provides real-time insights into performance. It helps you monitor key performance indicators (KPIs) and make informed decisions to improve efficiency and customer satisfaction.