Benefits of Performance reports
Streamline Your CommunicationIn-depth analysis
Get a detailed analysis of your communication performance, including call quality, call duration, and call success rate. Identify areas for improvement and take action to optimize your communication channels.
Customizable time frames
Select specific time frames for your performance reports, from daily to monthly reports, to analyse your communication performance over time. Gain a better understanding of trends and identify areas for improvement.
Comparison with benchmarks
Compare your communication performance against industry benchmarks to understand how your business is performing relative to your peers. Use this information to optimize your communication processes and stay competitive in your industry.
Actionable insights
Get actionable insights from your performance reports to optimize your communication processes and improve your customer experience. From adjusting call routing to increasing staffing levels, use data insights to make informed decisions that drive better results.
Analytics & Integrations
Identify opportunities with industry-leading analytics and add in the apps your teams need.
Incorporate 3CTEL’s phone features seamlessly into your preferred business applications, such as Google, Microsoft, and Salesforce, and tailor integrated applications to fit your company’s specific requirements.
