3ctel for Bitrix24
By 3CTEL
Empower your 3ctel with Bitrix24 and create a more collaborative CRM experience.
Key features
- Seamless communication between Bitrix and 3CTEL, enabling businesses to manage all their communication channels in one place, including voice calls, chats, emails, and more.
- Automatically logs all calls made and received, with details such as call duration, time, and caller ID, making it easier for businesses to track their communication activities and customer interactions.
- Allows businesses to integrate their customer data from Bitrix CRM with 3CTEL, providing a complete overview of customer communication history and enabling staff to provide more personalized and efficient customer service.
- With the click-to-call feature, staff can initiate a call from within Bitrix CRM by simply clicking on the phone number, eliminating the need to manually dial and reducing the risk of errors.
- Enables businesses to manage incoming calls efficiently by routing them to the appropriate team or department, or placing them in a queue for better management.
- Real-time monitoring of calls, enabling managers to assess staff performance, identify areas for improvement, and provide training and coaching where necessary.
- Comprehensive reporting and analytics features, enabling businesses to track communication performance, measure KPIs, and identify opportunities for further improvement.
Benefits
We provide integration with Bitrix via server-side configuration with the 3CTEL API for CRM. The integration provides many benefits to users of 3CTEL and Bitrix.
Streamlined communication
By integrating 3CTEL and Bitrix, you can streamline your communication channels and manage all calls, messages, and emails in one place.
Improved customer service
With 3CTEL and Bitrix integration, you can improve your customer service by providing faster and more efficient responses to customer inquiries and issues.
Enhanced productivity
The integration can help you enhance productivity by automating routine tasks such as call logging and message notifications, freeing up staff time for more important tasks.
Real-time reporting
The integration allows you to generate real-time reports on communication activities such as call duration, response times, and customer feedback, providing insights for further improvements.
Requirements
- An active Bitrix account to integrate with 3CTEL.
- A 3CTEL account to integrate with Bitrix.
- API key from 3CTEL to enable the integration.
- 3CTEL module in Bitrix to enable the integration.
- Ensure that both Bitrix and 3CX have HTTPS connections to enable secure data transfer.
- User account used to connect Bitrix and 3CTEL has the necessary permissions to access data in both platforms.
Technical Details
Feature | Description |
Contact Synchronization | Inbound/outbound calls from/to external numbers trigger a CRM contact lookup to add to 3CTEL Contacts, so the contact name is automatically shown on your phone’s display when dealing with a call. |
Call Pop-ups | When using the 3CTEL Web Client or Desktop App, the customer record is brought up to you automatically when you receive an inbound call. |
Call Journals | Calls are logged as CRM call records |
Chat Journals | Chats are logged as CRM activity records |
Create a new contact |
|
Click to Call | Launch calls directly from Bitrix24 via 3CTEL, using the 3CTEL Click2Call Browser extensions for Google Chrome and Microsoft Edge. |
INTEGRATIONS
Work with your teams, wherever they are
- Integrate 3ctel phone capabilities into your favorite business apps like Google, Microsoft, and Salesforce.
- Create integrated apps that work for your business’s unique needs with our open APIs, SDKs, widgets, and more.
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