3ctel for MySQL

Key features

• • 3CTEL can be configured to integrate with MySQL databases so that users can click on a phone number stored in the database to initiate a call. This eliminates the need to manually dial phone numbers.
  • 3CTEL can use the caller’s phone number to search the MySQL database for a matching record and display the caller’s name and other relevant information on the user’s screen. This can be useful for businesses that want to personalize their customer interactions.
  • Log call details, such as the caller’s phone number, call duration, and call outcome, in a MySQL database. This information can be used for reporting and analysis purposes.
  • Can be integrated with CRM (Customer Relationship Management) systems that use MySQL as their database backend. This enables users to view and manage customer information directly from their 3CTEL interface.

• 3CTEL’s integration with MySQL is highly customizable, allowing businesses to tailor the integration to their specific needs. For example, businesses can create custom scripts that trigger certain actions in MySQL based on call events in 3CTEL.

Benefits

Streamlined Workflow:

Integrating 3CTEL with a MySQL database can streamline workflows by eliminating the need to manually enter phone numbers or search for customer information.

Personalized Customer Interactions:

By using caller ID lookup to display customer information, businesses can personalize their interactions with customers.

Easy Access to Data:

By integrating 3CTEL with a MySQL database, businesses can easily access important customer data during phone calls.

Improved Collaboration:

Integrating 3CTEL with a MySQL database can improve collaboration between departments. For example, sales and customer service teams can access the same customer information and communicate more effectively, resulting in a better customer experience.

Requirements

• You need to have a MySQL database server installed and configured. The server should be accessible from the machine running the 3CTEL software.

• You will need to install the appropriate ODBC connector for your version of MySQL on the 3CTEL machine.
• You need to configure a DSN (Data Source Name) for the MySQL database. The DSN contains the connection information for the MySQL database, including the server address, username, and password.