Analytics Features​

Easily direct calls to the right department

Benefits of Analytics Wallboard

With the Wallboard/Panel feature, you can monitor key metrics such as the number of calls waiting in queue, the average wait time, and the number of calls answered in real-time. This enables you to quickly identify bottlenecks and take corrective action to improve customer service.

The Panel is highly customizable, allowing you to choose the KPIs you want to display and customize the layout to suit your needs. This enables you to create a dashboard that is tailored to your specific needs and requirements.

The feature provides you with real-time insights into performance, enabling you to make informed decisions to improve efficiency and customer satisfaction. By monitoring KPIs in real-time, you can quickly identify areas that require improvement and take corrective action to optimize performance.

Never drop a call again with our industry-leading reliability

Analytics & Integrations

Identify opportunities with industry-leading analytics and add in the apps your teams need.

Incorporate 3CTEL’s phone features seamlessly into your preferred business applications, such as Google, Microsoft, and Salesforce, and tailor integrated applications to fit your company’s specific requirements.