Administration Features​

Effective tool for improving customer experience

Benefits of Call monitoring

By monitoring calls, you can identify areas for improvement and provide feedback to your team, ultimately improving call quality and customer experience.

Call monitoring enables you to evaluate employee performance and identify areas where additional training or coaching may be needed.

Call monitoring provides valuable insights into customer behaviour and preferences, helping you to identify trends and improve overall customer satisfaction.

Never drop a call again with our industry-leading reliability

Analytics & Integrations

Identify opportunities with industry-leading analytics and add in the apps your teams need.

Incorporate 3CTEL’s phone features seamlessly into your preferred business applications, such as Google, Microsoft, and Salesforce, and tailor integrated applications to fit your company’s specific requirements.