Analytics Features​

Monitor communication performance in real-time

Benefits of Live reports

Get a real-time overview of your communication performance and stay on top of important metrics like call volume, wait times, and agent availability.

Identify performance trends and take proactive steps to optimize your communication processes. With live reports, you can spot issues before they become problems and make data-driven decisions to improve your customer experience.

Use data insights from live reports to optimize your communication channels and improve your customer engagement. Whether you need to adjust call routing or increase staffing levels, live reports can help you make informed decisions that improve your bottom line.

Never drop a call again with our industry-leading reliability

Analytics & Integrations

Identify opportunities with industry-leading analytics and add in the apps your teams need.

Incorporate 3CTEL’s phone features seamlessly into your preferred business applications, such as Google, Microsoft, and Salesforce, and tailor integrated applications to fit your company’s specific requirements.