Benefits of Multi-Level IVR
Customizable Menus
Design custom menus to meet your specific business needs and direct callers to the right department or agent.
Multi-Level Routing
Set up multi-level routing options to provide callers with multiple choices to reach their desired destination.
Automated Call Distribution
Distribute incoming calls automatically to the appropriate department or agent based on the selected option.
24/7 Availability
With a multi-level IVR system, you can ensure that your business is available to customers around the clock, even when your team is not.
Analytics & Integrations
Identify opportunities with industry-leading analytics and add in the apps your teams need.
Incorporate 3CTEL’s phone features seamlessly into your preferred business applications, such as Google, Microsoft, and Salesforce, and tailor integrated applications to fit your company’s specific requirements.
