Cloud business phone
Desk phones, desktop and mobile apps on one business number, with voicemail to email.
About
The company behind the phone system
3CTel is a Canadian business communications provider. We set up and run cloud phone systems for organizations across Canada, in English and in French, and we do it by starting with how your calls should flow rather than with a feature list.
- Cloud phone, routing, AI receptionist and contact centre
- Service in English and French
- Every system planned with a specialist before it is built
Example
Site A
Site B
Mobile
Your PBX or apps
3CTel SIP trunks
Call quality: HD
Carrier network
3CTel is a Canadian business communications provider. It delivers cloud business phone systems, call routing, an AI receptionist that answers in English and French, contact centre tools, business SMS, video meetings, online fax, call analytics, Canadian local and toll-free numbers, number porting and SIP trunking. Each system is planned with a 3CTel specialist, quoted before work begins and billed only once it is activated.
Who we are
3CTel provides business communications to Canadian organizations: the phone system a customer calls into, the rules that decide who answers, the receptionist that picks up when nobody can, and the messaging, meeting and fax tools that sit alongside it.
We work with businesses that range from a single owner with one advertised number to organizations with many locations and a contact centre. What they have in common is that the phone still matters to them, and they want it to work without becoming a project.
How we work
We start with the call, not the plan
A specialist asks who calls you, who should answer and what happens when nobody can. That becomes a call flow before any feature is chosen.
We quote before we build
Pricing is quoted in writing for the system that was planned. Nothing is billed until activation.
We build and test on a temporary number
Greeting, menu, hours and routing are configured on a number nobody else knows. You call it and hear what customers will hear.
We port and switch over
Your number moves on a date confirmed with you; the old service works until then. Afterward, the admin portal is yours to change hours, users and greetings.
What we offer
Call routing
Main menus, extensions, ring groups, queues, business-hours and after-hours rules, overflow.
AI receptionist
Answers in English and French, books appointments, takes messages with transcripts, escalates to a person.
Contact centre
Skills routing, callbacks, wallboards, supervisor monitoring, recording and reporting.
Business SMS
Text from the business number, with a shared inbox for the team.
Video meetings and online fax
Meetings from the same apps; fax sent and received as documents.
Call analytics
Who called, who answered, how long callers waited, where calls were lost.
Canadian numbers and porting
Local and toll-free numbers across Canada, and porting of the numbers you already advertise.
SIP trunking
Canadian calling and numbers for organizations that keep their own PBX.
Business Phone
Reliable calling with routing your team will actually use.
Learn more: Business PhoneAI Receptionist
Answers, understands and books — in English and French.
Learn more: AI ReceptionistContact Centre
Queues, routing and supervision for teams that live on the phone.
Learn more: Contact CentreBusiness SMS
Text from the number customers already call — as a team, not from a personal phone.
Learn more: Business SMSBusiness Phone Numbers
Local, toll-free and campaign numbers that all land in one system.
Learn more: Business Phone NumbersSIP Trunking
Carrier-grade SIP trunks for the PBX you already run — channels, DIDs and failover sized to your traffic.
Learn more: SIP TrunkingWho we serve
Our customers are Canadian organizations of most sizes: small businesses that want one number and a short menu, growing teams adding their first queue, multi-location operators putting every branch on one system, and organizations running a contact centre. We work across the industries where the phone is still how customers first make contact, from clinics and professional services to retail, construction, education and government.
Small Business
One business number, answered properly, from anywhere you work.
Learn more: Small BusinessMulti-Location Business
A local number per site, one system behind all of them.
Learn more: Multi-Location BusinessEnterprise
Contact centre and back office on one platform, migrated in stages.
Learn more: EnterpriseMedical & Dental Clinics
Appointment lines, provider routing and after-hours coverage for clinics.
Learn more: Medical & Dental ClinicsProfessional Services
Partner extensions, assistant coverage and call records for firms that bill their time.
Learn more: Professional ServicesLanguage
3CTel serves customers in English and in French. Greetings, menus and the AI receptionist can be configured in either language or both, with a language choice at the start of the call. Planning, documentation and support are available in both languages.
How to reach us
Sales and planning: 1-866-703-2835 or sales@3ctel.com. Describe how your team answers the phone today and a specialist will call you back with a recommendation and a quote.
Call
1-866-703-2835
sales@3ctel.com
Book a consultation
Choose a time for a planning call with a specialist.
Facts we publish
We prefer to state less and stand behind all of it. The following are confirmed in writing to any customer or prospective customer who asks:
- The legal name of the entity you contract with.
- The service address registered for 9-1-1 on each of your devices, and how to change it.
- Support hours and the channels available during and outside those hours.
- How your call records, recordings and messages are retained and who can access them.
Certifications, service-level figures and company history are not currently published. Ask, and we will tell you what we can document.
Trust Centre
What 3CTel commits to on 9-1-1, privacy, recording, porting and continuity, and what to ask any provider.
Learn more: Trust Centre9-1-1 on VoIP
Why the registered address matters, how it is confirmed at setup, and how to keep it current.
Learn more: 9-1-1 on VoIPPrivacy of call data
What the phone service processes, who can see it, and how retention and deletion are handled.
Learn more: Privacy of call dataFrequently asked questions.
3CTel is a Canadian business communications provider serving organizations across Canada. Details such as the legal entity name are confirmed in writing on request rather than asserted on this page.
No. The desktop and mobile apps are the phone for most users. Desk phones are added only where someone needs a handset, such as a reception desk, and are quoted per device.
Yes. Planning, support, greetings, menus and the AI receptionist are all available in French, in English, or in both with a language choice at the start of the call.
Pricing is quoted for the system that is planned with you. Nothing is billed before activation, so you can review and test the setup before any charge applies.
Tell us how your calls should work.
A short planning call is enough to recommend a setup, quote it and start building it on a temporary number.