9-1-1 on a VoIP phone system
Why the registered service address matters, how it is confirmed at setup, and what changes for multi-location and mobile users.
Trust
Trust Centre
A business phone system carries emergency calls, customer conversations and the number people know you by. This centre explains how 3CTel handles each of those responsibilities, in terms we can document, and what you should ask any provider before you sign.
Example
Site A
Site B
Mobile
Your PBX or apps
3CTel SIP trunks
Call quality: HD
Carrier network
The 3CTel Trust Centre describes how the company handles 9-1-1 on VoIP, the privacy of call data, call recording, number porting and service continuity during internet or power outages. Each page states what 3CTel does with the customer at setup and afterward, and describes general Canadian practice in neutral terms. No page here makes a certification, uptime or hosting-location claim.
3CTel publishes only commitments it can document. This centre is updated as policies and evidence are published; nothing here is a certification claim.
Pages.
9-1-1 on VoIP
Why the registered address matters, how it is confirmed at setup, and how to keep it current.
Learn more: 9-1-1 on VoIPPrivacy of call data
What the phone service processes, who can see it, and how retention and deletion are handled.
Learn more: Privacy of call dataCall recording
When recording helps, how callers and staff are informed, and how access and retention are set.
Learn more: Call recordingNumber porting
How a port works, what you need to provide, what causes delays, and what 3CTel does at each step.
Learn more: Number portingService continuity
What happens to calls during an internet or power outage, and how failover is planned with you.
Learn more: Service continuityHow 3CTel approaches reliability, privacy and safety
The approach is the same across every topic in this centre. We describe what the service does, what we configure with you at setup, and what you control afterward from the admin portal. Where a Canadian rule or practice applies, we describe it in neutral terms rather than asserting that we are compliant with it.
That means some pages say less than you may be used to reading on a provider's website. We think a shorter, documented commitment is more useful than a longer page of badges.
Privacy of call data
What the phone service processes, who can see it, how retention is configured with you, and how to request deletion.
Call recording
When recording is useful, how callers and staff are informed, who has access and how long recordings are kept.
Number porting
How a port works in Canada, what you need to provide, what causes delays and what 3CTel does at each step.
Service continuity
What happens to calls when the internet or power is down, and how failover is planned with you before it is needed.
9-1-1 on VoIP
Why the registered address matters, how it is confirmed at setup, and how to keep it current.
Learn more: 9-1-1 on VoIPPrivacy of call data
What the phone service processes, who can see it, and how retention and deletion are handled.
Learn more: Privacy of call dataCall recording
When recording helps, how callers and staff are informed, and how access and retention are set.
Learn more: Call recordingNumber porting
How a port works, what you need to provide, what causes delays, and what 3CTel does at each step.
Learn more: Number portingService continuity
What happens to calls during an internet or power outage, and how failover is planned with you.
Learn more: Service continuityWhat to ask any provider
Whether you choose 3CTel or someone else, these questions separate a documented commitment from a marketing line. A good provider answers each one in writing.
- Which address will be sent with a 9-1-1 call from each of our devices, and how do we change it when someone moves?
- Who at your company can listen to our recordings or read our voicemails, and under what circumstances?
- How long are our call records, recordings and messages kept, and can we set a shorter period?
- What is the exact legal name of the company we are contracting with?
- If our office loses internet, what happens to an incoming call, and who configured that behaviour?
- What do we need to supply to port our numbers, and what keeps the old service running until the port completes?
- What are your support hours, and how do we reach someone outside them?
Our answers to each of these are on the pages in this centre or are confirmed in writing on request through sales@3ctel.com.
How this centre is maintained
Each page carries a last-updated date. When a policy changes, or when we are able to publish evidence for something we previously left unstated, the relevant page is updated and the date changes. If a page does not answer your question, a specialist can tell you what we are able to document today.
Frequently asked questions.
This centre does not make certification claims. If you need a specific attestation for a procurement or vendor review, ask sales@3ctel.com and we will tell you in writing what we can document.
Hosting location is not stated on this site. It is one of the facts confirmed in writing on request, so you can include the answer in your own records.
Service commitments are set out in your agreement rather than as a percentage on a web page. The service continuity page explains what is planned with you so calls keep arriving during an outage.
Ask us the hard questions before you sign.
A specialist will answer each of the questions above for your setup, in writing, before anything is built.